PRIVACY POLICY & CITIZEN DATA PROTECTION

Effective Date: 12-02-2026

Last Updated: 12-02-2026

Operated By: Office of Mohd. Majid Hussain, Member of Legislative Assembly (MLA), Nampally Assembly Constituency, Hyderabad, Telangana (Hereinafter referred to as “Office of the MLA”, “We”, “Us”, or “Our”).

MLA Office Nampally Constituency: 10/3/66/11, Venkatadri Nagar, Shastri Nagar Colony, Humayun Nagar, Hyderabad, Telangana 500006 (also listed as 10-6-203/14, Hasham Ali Compound, Opp. Govt. Girls High School, First Lancer, Hyderabad-28).

Headquarters / Party Office: AIMIM Headquarters, Darussalam, Hyderabad, Telangana 500001.

Platform Scope: Governs the official portal majidhussain.in, affiliated public service grievance applications (including the “Khadim-e-Nampally” Citizen Grievance Support Mobile App available on Google Play Store & Apple App Store), official online welfare submission forms, and official WhatsApp Business citizen communication channels.

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PREAMBLE & CONSTITUENCY PUBLIC SERVICE CHARTER

All citizen representations, welfare applications, and personal data collected through this website and associated platforms are processed strictly with explicit user consent in accordance with the Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology (IT) Act, 2000, and applicable Indian data protection frameworks.

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1. Ground for Processing: Explicit, Informed Consent (DPDP Act 2023, Sections 5 & 6)

In accordance with Section 6 of the Digital Personal Data Protection (DPDP) Act, 2023, we collect and process citizen data strictly on the basis of explicit, free, specific, informed, unconditional, and unambiguous consent given by you through affirmative submission of our forms or mobile apps.

• Before submitting grievance requests, welfare applications (such as Free Bag Distribution, Tailoring Machines, or Scholarships), or appointment bookings, you are provided with clear notices regarding data usage.
• Your consent can be withdrawn at any time by contacting our Constituency Helpdesk or submitting an email request to our designated Grievance Cell.

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2. Personal Data We Collect

To deliver constituency services, process grievance petitions, and disburse public welfare assistance, we collect:

A. Information Provided by You Directly:

• Contact Information: Full legal name, mobile phone number, email address, locality/mohalla, house number, and municipal ward number within Nampally Constituency.
• Verification Data: Mobile number verification via One-Time Password (OTP) for authentic citizen submissions.
• Grievance & Petition Details: Clear descriptions of civic complaints (e.g., sewage leakage, road damage, drinking water contamination, streetlights, ration/pension issues), landmark locations, and supporting media uploads (photos, videos, or documents).
• Welfare Program Details: Relevant socio-economic eligibility details for specific schemes (e.g., student details for scholarships, family information for Aasara pensions or CMRF medical reimbursement facilitation).

B. Technical & Device Information Collected Automatically:

• Geographic Location: GPS coordinates accessed with your explicit device permission when reporting a civic grievance to pinpoint the exact road or drainage problem for municipal engineers.
• Device Identifiers & Diagnostics: Browser type, operating system, IP address, and platform diagnostic logs to maintain security and uptime.

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3. Strict Citizen Data Safeguards

• No Commercial Sale: We strictly DO NOT sell, rent, monetize, or trade citizen contact numbers or personal information to any private marketing or corporate entity.
• No Storage of Unmasked Sensitive IDs: We do not store raw Aadhaar numbers on public databases. Government scheme verification documents are transmitted securely through authorized departmental protocols.
• Strict Payment Isolation: Any voluntary community or relief initiatives operate via RBI-authorized, PCI-DSS compliant secure gateways. No banking passwords or PINs are ever requested or stored.

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4. Purpose of Processing Citizen Data

Your data is utilized strictly for public welfare and constituency administration:

• Grievance Redressal & Inter-Departmental Routing: Authenticating and packaging your civic issues into official representations addressed to GHMC, HMWS&SB, TSSPDCL, Revenue, or Police authorities for prompt resolution.
• Real-Time Updates: Sending petition progress alerts, letter dispatch references, and resolution notifications via SMS, WhatsApp, and phone calls.
• Welfare Distribution Logistics: Organizing distribution camps for tailoring machines, educational kits, reusable bags, and health camp appointments.
• Emergency Civic Response: Coordinating rapid assistance during monsoon flooding, structural hazards, or drinking water contamination.

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5. Data Sharing & Third-Party Protocol

• With Competent Government & Municipal Authorities: Submitted grievance data (petitioner name, phone number, issue description, and spot coordinates) is submitted to responsible engineers, municipal commissioners, and department heads strictly to inspect and resolve your issue.
• Secure Cloud Infrastructure: Data is hosted on encrypted, ISO-certified Indian cloud data centers (e.g., AWS Mumbai / Microsoft Azure India regions) under strict security parameters.
• Statutory Mandates: Data may be disclosed only when legally necessitated under valid judicial orders or statutory legal processes.

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6. Localized Data Hosting (India Jurisdiction)

In accordance with guidelines from MeitY and the DPDP Act 2023, all citizen digital records are securely hosted and processed within servers located strictly within the territory of the Republic of India.

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7. Data Security Standards (IT Act Section 43A)

• End-to-End SSL/TLS Encryption: All data submitted through majidhussain.in and our API endpoints is encrypted with TLS 1.3 / HTTPS.
• Role-Based Access Control: Only vetted constituency office staff and authorized field coordinators can view petitioner submissions.
• 180-Day System Log Retention: In compliance with CERT-In directives under Section 70B of the IT Act, 2000, secure server access logs are maintained for 180 days for cybersecurity accountability.

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8. Citizen Rights & Data Deletion (DPDP Act Section 12)

• Right to Review & Correct: You can contact our office at any time to verify or update your contact details or petition status.
• Right to Erasure: You can request account deactivation or deletion of your contact records via the mobile app settings or by writing to our office. Resolved grievance archival records required for municipal auditing are scrubbed of active personal identifiers after statutory periods.

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9. Official WhatsApp Business API Updates

• Explicit Opt-In: Updates regarding your petitions, camp announcements, or appointment schedules are sent on WhatsApp only upon your affirmative request or grievance filing.
• Easy Opt-Out: You can unsubscribe from automated WhatsApp broadcast updates at any time by simply replying with STOP.

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10. Contact Details of Grievance & Public Redressal Cell

For any queries, privacy concerns, or data correction requests under the DPDP Act 2023, please reach out to our official office:

• Authority: Public Grievance Cell, Office of Mohd. Majid Hussain (MLA Nampally)
• Head Office Address: AIMIM Headquarters, Darussalam, Hyderabad, Telangana – 500001
• Nampally MLA Office: 10/3/66/11, Venkatadri Nagar, Shastri Nagar Colony, Humayun Nagar, Hyderabad, Telangana 500006
• Official Helpline & WhatsApp: +91 63020 91659
• Email: office@majidhussain.in
• Public Meeting Hours: Darussalam HQ (11:30 AM – 2:00 PM, Closed on Fridays) | MLA Office (4:00 PM – 5:00 PM, Closed on Sundays)

Response Commitment: Grievance communications are formally acknowledged within 48 hours and processed with prompt administrative priority.